Utilities warns residents of utility bill email scamPublished 10:53am Thursday, January 30, 2014
Austin Utilities is warning customers about an email scam that asks residents to take care of an allegedly unpaid utility bill.
General Manager Mark Nibaur said an Austin Utilities employee received two emails within 24 hours asking for money and accusing the employee of being behind on his utility payments. The emails tell customers to pay off the debt within three days or else “we will have to file actions with the court and apply enforcement options — in this case you can be evicted from the occupied territory (property rights termination).”
Austin Utilities doesn’t contact delinquent customers by email, according to utilities officials. In addition, utilities officials warn the email could carry a computer virus and infect users who open an accompanying attachment.
Nibaur said utilities officials haven’t received any complaints from customers about the email yet and only found out about the scam through the one employee. If residents receive an email regarding delinquent utility bills, they should contact Austin Utilities at 507-433-8886.