Web woes near deadline latest issue

Published 10:16 am Wednesday, December 18, 2013

ST. PAUL — Minnesotans who want new health insurance on Jan. 1 have a week to buy policies through the state-run MNsure program, but problems continue to surface as that deadline nears.

On Monday, for instance, people wanting to sign up on the MNsure website were greeted with: “We are currently experiencing issues with new applications requesting 1/1/14 plan coverage. We are working to resolve this issue.”

MNsure spokeswoman Jenni Bowring-McDonough said she did not know the problem’s cause.

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She said that anyone who signs up and pays for insurance by Dec. 23 will have coverage Jan. 1.

The Web issue is one of a number of problems that plague MNsure, issues ranging from nearly hourlong waits to getting anyone to answer the MNsure telephone to its director taking a two-week Costa Rica vacation last month during what Gov. Mark Dayton called a critical time for the insurance-sales agency.

“It’s up to the governor now,” House Minority Leader Kurt Daudt, R-Crown, said as he and Senate Minority Leader David Hann, R-Eden Prairie, urged Democrat Dayton to fix the problems.

MNsure is a separate agency and the governor has no direct control over it, but Daudt and Hann said Dayton is the one who must take action.

Fellow Republican Scott Hounor, a governor candidate, said there is nothing Dayton can do. Honour was especially upset about the executive director’s Costa Rica trip last month.